Ledger.com/Start® | Getting Started — Ledger Support
As cryptocurrency adoption continues to grow, securing digital assets has become more important than ever. Unlike traditional banking, crypto places full responsibility for asset protection on the user. This makes choosing the right security tools—and using them correctly—essential. Ledger® is a leading provider of hardware wallets designed to protect private keys from online threats. The official onboarding and help page, Ledger.com/Start®, is the safest place to begin setting up your Ledger device. This Ledger Support guide walks you through the getting started process and explains how to build a strong foundation for long-term crypto security.
What Is Ledger.com/Start®?
Ledger.com/Start® is the official setup and onboarding portal provided by Ledger. It offers step-by-step instructions, authentic software downloads, and security guidance to help users initialize their Ledger hardware wallets correctly.
Through Ledger.com/Start®, users can:
Download the official Ledger Live application
Verify and update Ledger firmware
Set up a new Ledger device securely
Access trusted Ledger Support resources
Using this page ensures that you are following Ledger’s recommended security practices and avoiding counterfeit software or phishing websites.
Why the Official Ledger Support Setup Matters
Ledger hardware wallets are designed to keep private keys offline using advanced security architecture. However, incorrect setup or using unofficial sources can expose users to serious risks, including permanent loss of funds.
Starting at Ledger.com/Start® helps ensure:
Your device is genuine and untampered
Firmware is authentic and up to date
Recovery information is created safely
You remain in full control of your assets
Ledger Support emphasizes that security begins at setup, not after problems occur.
Step 1: Unbox and Inspect Your Ledger Device
Before connecting your Ledger device, carefully inspect the packaging. A genuine Ledger wallet arrives sealed and unused. If seals are broken or the device looks preconfigured, do not proceed.
Inside the box, you should find:
The Ledger hardware wallet (such as Nano S Plus or Nano X)
A USB cable
Recovery phrase cards
Getting started instructions
Ledger will never ship a device with a pre-written recovery phrase.
Step 2: Visit Ledger.com/Start®
Using a trusted web browser, manually type Ledger.com/Start® into the address bar. Avoid clicking links from emails, ads, or social media posts, as scammers often create fake Ledger Support pages.
On the official page, you will be guided to:
Select your Ledger device model
Download Ledger Live
Follow secure setup instructions
This page is the official gateway to Ledger software and support.
Step 3: Download and Install Ledger Live
Ledger Live is the official application used to manage Ledger hardware wallets. It acts as a secure interface while ensuring that private keys remain protected on the device.
With Ledger Live, you can:
Send and receive cryptocurrency securely
View balances and portfolio performance
Install apps for supported blockchains
Update device firmware safely
Always download Ledger Live directly from Ledger.com/Start® to ensure authenticity.
Step 4: Connect and Initialize Your Device
After installing Ledger Live, connect your Ledger device using the provided USB cable or Bluetooth (if supported). Follow the on-screen instructions to begin initialization.
You will be asked whether you want to:
Set up as a new device, or
Restore from recovery phrase
First-time users should choose “Set up as a new device.” During this process, private keys are generated securely inside the device and never leave it.
Step 5: Create a Secure PIN Code
Ledger Support requires all users to set a PIN code during setup. This PIN protects your device from unauthorized physical access.
PIN security tips:
Choose a PIN that is difficult to guess
Never share your PIN with anyone
Do not store your PIN with your recovery phrase
After several incorrect attempts, the device resets automatically to protect your funds.
Step 6: Write Down Your Recovery Phrase
The most important step in the Ledger setup process is recording your 24-word recovery phrase. This phrase is the master backup for your wallet and the only way to recover assets if your device is lost, stolen, or damaged.
Ledger Support best practices include:
Write the words down by hand, in the correct order
Store them offline in a secure location
Never take photos or screenshots
Never enter the phrase on websites or apps
Ledger will never ask for your recovery phrase.
Step 7: Confirm Your Recovery Phrase
Ledger Live will ask you to confirm your recovery phrase by selecting the words in the correct order. This step ensures that you have written it down accurately.
Skipping or rushing this step can lead to irreversible loss of funds if recovery is ever needed.
Step 8: Install Apps and Add Accounts
Once setup is complete, Ledger Live allows you to install apps for different cryptocurrencies directly onto your device. Each app enables support for a specific blockchain.
Using Ledger Live, you can:
Install apps for Bitcoin, Ethereum, and other assets
Add and manage multiple accounts
Send and receive crypto securely
Review transaction history
All transactions must be physically confirmed on the Ledger device, adding an extra layer of protection.
Using Ledger Support Safely
Ledger.com/Start® also connects users to official Ledger Support resources, including:
Setup and troubleshooting guides
Firmware update instructions
Security alerts and best practices
Always rely on official Ledger Support channels and ignore unsolicited messages claiming to offer help.
Ongoing Security Best Practices
Ledger Support recommends these habits for long-term safety:
Always verify Ledger-related URLs
Keep Ledger Live and firmware updated
Never share your recovery phrase or PIN
Beware of phishing and impersonation scams
Store backups in secure, separate locations
Your recovery phrase is your responsibility—protect it carefully.
Conclusion
Ledger.com/Start® | Getting Started — Ledger Support is the safest and most reliable way to begin using a Ledger hardware wallet. By following the official setup process, users protect themselves from scams, ensure device authenticity, and establish strong security practices from day one.
From installing Ledger Live to securing your recovery phrase, every step is designed to give you full control over your cryptocurrency. Whether you are new to crypto or an experienced investor, starting at Ledger.com/Start® provides confidence, security, and long-term peace of mind.